Refund/Cancellation Policy

At Mossaria, a brand under OneTen Mobility Services Pvt Ltd, we aim to provide our customers with a seamless shopping experience. Please review our Refund/Cancellation Policy to ensure a clear understanding of your options.

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Order Cancellation:

1. Cancellation of Unshipped Orders: Orders that have not been shipped within 3 days of placing the order qualify for cancellation. Once the order has been shipped, it cannot be cancelled.

2. Size and Quantity Discrepancies: If you receive a product of incorrect size, or if the quantity of the received product does not match your order, it is eligible for cancellation. Please note that this also applies to items that have not been delivered to the customer.

3. Identical Orders: Orders that are identical to a previous order can be cancelled upon request.

4. Accidental Orders: Orders placed accidentally can be cancelled. We understand that mistakes can happen, and we're here to assist you.

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Refund Process:

We process refunds for eligible cancellations as follows:

• Refunds will be credited to the customer's bank account.

• The refund process typically takes between 5-7 working days to complete, depending on your bank and payment method.

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Return Policy:

We accept returns only in the case of a damaged product upon arrival. To facilitate the return process, we kindly request our customers to make a video while unboxing the product. This video will serve as proof of any damage.

Returns for Reasons Other Than Damage:

Please note that returns for reasons other than product damage or defects are not accepted. We encourage our customers to make informed purchasing decisions and reach out to our customer support team if you have any questions about a product before placing an order.

 

Mossaria is committed to ensuring your satisfaction with every purchase.

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If you have any further questions or require assistance, please don't hesitate to contact our customer support team.