Shipping Policy
At Mossaria, a brand under OneTen Mobility Services Pvt Ltd, we are dedicated to ensuring a smooth and efficient delivery process for your orders. Please review our Shipping Policy to understand how we handle shipping and delivery.
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Delivery Partners:
We work with multiple reliable delivery partners, each selected to provide the best service depending on your area of delivery and the products you've ordered. Rest assured, we are committed to delivering your products in a timely and secure manner.
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Order Dispatch:
Dispatch Timing: We strive to dispatch your orders within 3 business days of order placement. Orders received after 5 PM will be treated as if they were placed on the next business day.
Business Days: Our business days are from Monday to Friday, excluding weekends and public holidays.
Dispatch Confirmation: You will receive a confirmation email with tracking information once your order has been dispatched. This will allow you to track your shipment and estimate its arrival.
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Delivery Timeframes:
The estimated delivery time for your order may vary based on your location and the delivery partner assigned to your area. Please note that delivery times may be affected by external factors, including weather conditions and unforeseen events.
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Tracking Your Shipment:
To track the status of your shipment, simply use the provided tracking number in the confirmation email. You can visit the respective delivery partner's website or contact their customer support for more detailed information on your delivery's progress.
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Multiple Shipments:
In some cases, your order may be shipped in multiple packages. This can occur if you have ordered a variety of products or if they are dispatched from different locations. Rest assured that you will receive tracking information for each shipment.
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Questions or Concerns:
If you have any questions or concerns about your shipment, delivery, or any other aspect of your order, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure that your shopping experience with Mossaria is a positive one. Contact Us here
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